BISSflix.com
Help & Contact Inforamtion
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E-mail is the fastest way to get a reply!

E-mail Address: showdogvideopros@gmail.com

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Help!  Technical Support
The Video is just not working!
OK, but for us to help you, we need to know the details about your setup.  Please click the button below and run the test program.  When the test is completed, scroll down the page and enter your name, your location and your e-mail address into the form, then click the blue button to send the results to us by e-mail.  Please also send us an e-mail (showdogvideopros@gmail.com) with a description of your problem.
Internet Connection Problems
Streaming Video is best viewed over DSL, CABLE, Cellular 4G or Satellite service.  Dial-up Internet service will NOT work.  If your connection is too slow, you must relocate to another area, and to a faster connection, in order to receive the streaming video signal. 

If you are trying to receive streaming video at work, please note that many businesses use a firewall to protect against viruses and unwanted Internet traffic.  Some firewalls reject streaming video feeds.  You may not be able to view the video stream from behind a firewall!
Internet Bandwidth
The single most common reason that streaming video will not play correctly is that your local Internet Bandwidth connection is too slow!  This is particularly true for public wifi connections at hotels or restaurants, and cell phone "hotspot" connections.  Regardless of your connection type, the number of computers between yours and the streaming video servers, as well as the prevailing amount of Internet traffic, may affect your effective Internet download speed.  This is particularly true for International guests. 

If you are trying to view at a time of day when the Internet is "busy", or if you are logging on from overseas, your effective connection speed may be much slower, which will affect your ability to view the streaming video.  The only solution is to try again later. 

Our streaming videos are best viewed on a 1.0 Mbps or higher connection speed.  Look at the DOWNLOAD Bandwidth at the SpeedTest link below. If the number is less than 1.0 Mbps, you will likely have trouble getting the stream. 

If the bandwidth test result shows a DOWNLOAD Bandwidth measured in "Kbps" or kilobits per second, you will NOT be able to receive the streaming video.

To test your local connection bandwidth, click this button.
Video Plays Choppy / No Audio
The second most common reason that streaming video will not play is because there is a computer hardware / software problem. 

To profile your hardware and software setup, please go to the link above and run the Device Diagnostics Program.  When the test is completed, scroll down the page and enter your name, your location and your e-mail address into the form, then click the blue button to send the results to us by e-mail.  Please also send us an e-mail (showdogvideopros@gmail.com) with a description of your problem.

We strongly recommend using the Google Chrome Browser for either Mac or PC. 

Chrome will properly display our content, especially the video streams, across all platforms.  For best results use a version higher than 30.0.  Safari (v8.0 or higher), Internet Explorer (v10.0 or higher) and Firefox (v42.0 or higher) will work too.  Earlier versions may not. 

Please use Chrome (always works), Firefox or Internet Explorer to enjoy this experience!
Our  'High Tech'  Website
We are using cutting edge technology at this website to bring the most up-to-date, fast and modern streaming video experience.  The site streams in two different adaptive formats (mpeg-DASH and Apple HLS) to optimize the viewer experience on the widest set of devices and platforms possible.

Accordingly, you will need a more modern device (PC, Phone, Tablet) to view our videos.  We could publish an exhaustive table of Browser, Hardware and Operating system combinations that will work, or are required.  Most folks do not "get" that.

Instead, ***as a rule of thumb*** you will need a device purchased and upgraded within the last 5 years to view this site.  If you are trying to use the AOL Browser on a Windows 95 machine, we regret to tell you that it is WAY out of date, and just will NOT play modern streaming video.

We strongly urge folks to use Google Chrome as their browser.  Currently it has the highest tech, and frankly, just always works!  Chrome is also now available for the iPhone!

As a last tip, you may need to upgrade your Adobe Flash Player for some of our videos.  Click the button below to check on this.